AI agents within your teams. The era of agentic process automation is here

Flowable Platform Release 2025.1

Elevating AI agents to a first-class citizen status within workflows, we’ve added an entire agent engine alongside the platform’s BPMN and CMMN automation engines — with deep integrations between all three.

This release fundamentally transforms how your organization can harness AI, both for automation contributors and front office teams across your business.

Its engineering delivers next-level intelligence, flexibility, and control, to orchestrate complex workflows and interact with AI: with governance, guardrails, and end-to-end integration built in.

Its key design focus enables you to operationalize AI at scale while unlocking business agility that grows as you do.

Until now, enterprises have been swept up in the rush of AI adoption — launching copilots, deploying isolated LLM projects, and spinning up disconnected bots. Yet, instead of transformation, leaders face a storm of fragmented tools, with a lack of governance and connected outcomes.

Flowable is the solution to integrate AI with automation effectively, visibly, and without silos across your business: a lighthouse for AI orchestration in a technology storm.

Elevating your AI with an agent-first approach

Enterprises today are grappling with fragmented AI deployments, where AI tasks operate in isolation, limiting their impact and creating inefficiency at scale. We’re removing this challenge for you by ensuring AI and AI agents are a core component of your automated business. The software's orchestration gives you the means to move beyond disconnected AI tool adoption to a unified holistic approach to AI integration.

Flowable’s new agent engine and models treat AI agents as first-class citizens, enabling them to be internally configured, orchestrated, or connected and managed with the same robust API, Java, and REST capabilities as existing automation engines. And you can configure your AI and AI agents ranging from very simple to highly complex models directly within the platform.

It also facilitates the orchestration of external agents residing outside Flowable, with support for major integrations from AWS Bedrock, Azure Foundry, Salesforce Agentforce, and others. This gives you sophisticated multi-agent collaboration across different systems and includes multimodal support for major LLMs including OpenAI, Azure OpenAI, and Claude via simple configuration. It also enables integration with other tools such as text to speech generators, expanding how AI can interact with users in real time.

Practical AI applications are now more transformative than ever for your teams

• AI-Powered case management: We've introduced an "AI button" in case views, linking living resolution cases to specific AI models and orchestrator agents. Caseworkers can now ask agents to summarize, explain, or suggest next steps contextually and in real-time to serve their customers faster and with better accuracy.

• Slidable AI agent autonomy: You now have the flexibility to adjust how much autonomy agents act with in each situation. AI agent support and orchestration can be leveraged within unpredictable workflows where the evolving process structure is not concretely known beforehand, while deterministic solutions carry out automation in structured situations where traditional orchestration excels.

• Document classification and data extraction: The new document agent type classifies documents — like invoices, passports, statements — and extracts relevant information from emails, chats, scans, and other unstructured data sources with your AI, streamlining your data entry and document handling processes. Which means cutting manual processing time in claims, onboarding, even customer requests, whether they are simple or complex.

• Contextual assistance and automation: The new orchestrator agent type acts as an intelligent assistant, providing real-time case summaries, automatically triggering actions based on uploaded documents, and suggesting or even automating workflow steps based on user queries.

• Retrieval augmented generation (RAG): RAG integration means your agents can leverage your internal knowledge bases to provide more informed and accurate responses.

Flowable provides you the necessary governance and control to make AI more practical, impactful, and scalable for your business.

Internal Flowable AI Agent Types, open multi-agent orchestration, comprehensive enterprise AI controls

Let’s dive into the strategic vision of providing you with an ever more holistic, enterprise-grade automation platform.

There are now four powerful internal Flowable Platform AI Agent Types, each designed to unlock specific value across your business processes. This paves the way for governance and control with configuration at your fingertips.

4 Flowable AI Agent Types

• Utility Agent: Automate specific tasks like data enrichment, sentiment analysis and communication with customers, or classification. These are light, smart, and super focused.

• Document Agent: Extract, summarize, and route information from unstructured documents while leveraging LLMs.

• Knowledge Agent: Respond with contextual answers by connecting to internal knowledge bases, FAQs, or support documents.

• Orchestrator Agent: Coordinate and manage other agents, AI, or process tasks based on rules, goals, or dynamic inputs. These agent types work seamlessly alongside your people, systems, and processes, bringing connected decision-making, adaptability, and intelligence to every step.

And external agent connection as well as multi-agent orchestration are ready for your enterprise use cases, backed by the platform’s end-to-end automation capacity.

Key strategic AI capabilities include:

• Stand Alone AI agents: Create smart agents that handle tasks and make suggestions in real time, working autonomously via API connection for less manual work and quicker task resolution.

• AI Content (RAG): Finds and uses information from your internal documents to make AI more accurate and onboarded within teams while enabling trustworthy, relevant responses.

• AI Orchestration: Connects multiple AI tools to work together using your process data, working across different vendors like Azure and OpenAI for smarter workflow inputs that help your teams make better decisions.

• Agent Tasks: Allows LLMs to execute user prompts inside models using case or process context, combining natural language with real-time process data for intelligent task automation without complex scripting.

• Multi-LLM Switching: Choose the best LLM per use case or model, dynamically adapting to your requirements and allowing you to use the right AI for the right job to control cost and output, without vendor lock-in.

• Chat with Case Info: A new chat interface to interact with case data using natural language, combining LLMs with case history to give summaries or next steps for more intuitive, conversational access to process context.

• Agent Exchange Tracking: Stores every AI interaction for full traceability, creating an audit trail for compliance and debugging, giving you greater transparency and accountability in AI usage.

• External AI Agent Support: Connects with agents from AWS Bedrock, Azure, Salesforce and more, providing open architecture for broad AI vendor support that allows you to use enterprise AI services you're already investing in.

A full suite of scalable cloud enhancements

Beyond AI, Flowable Cloud fortifies your cloud security and enterprise control.

• Single sign-on (SSO): Log in using your company credentials, meeting enterprise security standards for easy, secure logins with less IT stress.

• SOC2® compliance: Highest compliance standards ensure your data is protected and secured within the cloud, reducing compliance burdens and increasing data trust and transparency.

• Advanced custom scripting: Write custom scripts to control how workflows behave, giving you more flexibility to meet unique business needs.

• Flowable Hub with centralized management: One place to manage apps, jobs, dashboards, and more, providing centralized tools for full visibility and control with less admin overhead.

• Remote script execution: Execute scripts safely via Azure Functions, offering secure isolation with native cloud integration to extend logic securely without impacting core systems.

• Incident monitoring: Track and log every execution error in real time with a new incident entity for granular diagnostics, helping you spot and resolve workflow issues faster.

• Secret and OAuth management: Securely store and reuse secrets and authentication credentials, keeping sensitive information out of models and version control for safer authentication of service connections.

Boosting productivity with intuitive design & integration

Flowable 2025.1 also enhances user experience and connectivity, for a more efficient, user-friendly, and interconnected platform. These improvements are made for boosting your overall team productivity.

Key UX enhancements include:

• UX Flowable Work revamp: We've improved the look and feel of the Flowable interface for a more modern and consistent design, making it easier and more pleasant for your automation teams to work with.

• General UX improvements: Ongoing changes guided by user feedback to improve usability, supporting agility and faster onboarding for your evolving teams.

• Global Search: Find data and models faster across Flowable Work & Design with a unified search interface, saving your end-users valuable time.

• Form performance & layout upgrades: Experience smoother forms, better filtering, and consistent date formats for easier and faster form completion and updates.

• Model editor improvements: Enjoy a smoother experience in service, data object, and case editors with refined interactions and better guidance, enabling your developers to build and test faster with fewer errors.

The release also introduces new robust enterprise connectivity features:

• Power Automate Desktop RPA: Use Flowable with desktop automation flows, bringing legacy desktop work and Microsoft apps into your automated processes.

• Case & process migration: Manage case upgrades with minimal disruption using visual tools and options to control migrations, ensuring easier upgrades and lower downtime.

• Data object editing & event listeners: Modify variables in Control UI and trigger actions with buttons, providing enhanced modeling flexibility and runtime interaction for in-flight updates without complex scripting.

These improvements collectively empower your users and developers to achieve more with less effort, respecting their expertise and time, and ensuring you remain at the forefront of intelligent automation.

The future of agentic automation is here

By elevating AI agents to a first-class status, providing a comprehensive suite of strategic and scalable enhancements, and refining the user experience with more connectivity, we bring you the next wave of intelligent automation. Flowable continues its promise of empowering your organization to turn operational complexity into a distinct competitive advantage. Flowable 2025.1 illuminates the path to strategic, sustainable, agentic automation that unifies AI, technology, and tools throughout your business processes.

In a sea of intricate business realities, Flowable is your lighthouse, guiding your business and your technology stack safely through any type of complexity; any type of regulations and rules; any type of people-centric work.

For a detailed overview of all updates be sure to see the full release information.

For a tailored demonstration of Flowable 2025.1 in action, simply request an appointment and submit your use case to our team.

*Flowable AI Studio sits on top of the Flowable platform and is licensed separately. See our pricing page here.