Solutions

Insurance Workflow Software Built on Process Orchestration

Orchestrate underwriting, policy servicing and customer journeys with audit-ready process control and human judgement built in where it matters.
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Agentic AI Needs Orchestration: From Siloed Agents to Business Outcomes

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Overview

The insurance orchestration platform

Insurance workflows aren't generic enterprise workflows. Claims, underwriting, and policy servicing run for months, generate exceptions constantly, and must stay auditable to regulators and reinsurers alike.

Some of this work is routine enough for AI to handle end to end; the rest demands human judgement that shouldn't be automated away. Flowable's process orchestration platform is built for both. Open standards like BPMN, CMMN, and DMN keep the platform portable, not locked into a proprietary system. Human review isn't a fallback. It's a designed checkpoint.

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Underwriting & quote orchestration
Orchestrate the underwriting workflow end to end: broker quote intake, automated risk assessment, and AI-assisted data checks, followed by human underwriter review at defined thresholds and policy issue. Built to support both straight-through processing and complex underwriting scenarios without losing control of the decision path.
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Policy lifecycle orchestration
Digitize and orchestrate every policy lifecycle event, from endorsements and mid-term adjustments to renewals and cancellations, as a single governed workflow. Every change is tracked and auditable, so you always have a defensible record of what happened and when.
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Claims handling
Flowable orchestrates the claims process alongside your existing systems, coordinating the people, data, and decisions involved. It supports the full lifecycle from first notification of loss to resolution.
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Internal operations & four-eyes review
Automate back-office workflows, including approvals, compliance checks, and document handling, with four-eyes review built into the process by design rather than added on. Human-in-the-loop checkpoints are placed where they matter, giving you control without sacrificing speed.
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Business orchestration
Orchestrate processes across your entire business landscape, from straight-through processing to service integration, microservices, and workflows that span human and system actors. Built on open standards, including BPMN, CMMN, and DMN, so your processes, cases, and decisions stay portable and inspectable.
Use Cases

See how businesses are using Flowable

DirectInsurance

Claims registration +25% faster, troubleshooting +75% faster

Global Legal Insurer

Cut case processing time by 50% — underwriting & case orchestration

Swiss Insurance Provider

From drowning in paperwork to doubling efficiency

See how insurance teams use Flowable to orchestrate underwriting and policy workflows

The Platform

Flowable in Insurance

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Digitize processes for maximum efficiency

Ensure high quality and uninterrupted operations using a single intelligent automation platform. Manage and automate workflows, track progress, and ensure security and compliance.

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Code less, innovate more

With Flowable's low-code approach, rapidly model advanced workflows, saving time and resources while unlocking business value.

Insurance industry solution page application in Flowable

Flowable recognized in Forrester’s Digital Process Automation Software Landscape report, Q2 2025

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Other Resources

Discover more

 Visibility, control, and compliance are key to automating insurance underwriting operations.
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Flowable 2026.1: Agentic AI, fully orchestrated

Flowable 2026.1 takes it much further as this release deepens autonomy, expands audit insights, adds guardrails and agent evaluators, and opens the platform up to any LLM you choose

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Agentic AI in insurance: 4 use cases to revolutionize your operations

Revolutionize insurance operations with AI agents. Discover how autonomous AI streamlines claims, enhances underwriting, personalizes renewals, and improves fraud detection using Flowable.

Case management vs. business process management: a practical guide to choosing the right one, and knowing when both apply.
Case Management vs BPM: Which One Fits Your Business?

Case management vs BPM. How to choose between case management vs business process management, and what to do when the answer is both.

FAQs

Frequently asked questions aboutinsurance workflow software