We can help you get the most out of your Flowable solution by assisting you at every step towards success. Customer satisfaction is essential for us, as our subscription model means we need to earn your business every year. We provide a range of products to suit your needs, coupled with support services to meet the demands of your business.
Right from the early stages of development all the way through to production, we’re here to make sure you succeed. We understand that projects can start small and then grow significantly when they go live. Have confidence in being able to access all the products, knowledge, and experience we can offer from the very beginning of your relationship with Flowable.
Service Level Agreement | Silver | Gold | Platinum |
|---|---|---|---|
Support Channel | support.flowable.com (Web-based Ticketing System) | support.flowable.com (Web-based Ticketing System) | support.flowable.com (Web-based Ticketing System) |
Support Hours | Business Hours | 24 x 7 x 365 | 24 x 7 x 365 |
Support Contact | 2 | 3 | 10 |
SLA-relevant Requests | Incidents | Incidents | Incidents |
Response Time SLA | Response Time SLA | Response Time SLA | |
Severity One Incident | 6h | 4h | 1h |
Severity Two Incident | 1 Business Day | 8h | 4h |
Severity Three Incident | 2 Business Days | 1 Business Day | 8h |
Severity Four Incident | 3 Business Days | 2 Business Days | 1 Business Day |