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Process Orchestration

Orchestration technology brings all your systems together for maximum efficiency.
200+
Is the avg. size of an enterprise tech stack.
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Legacy systems are the main barrier to new tech adoption.
80%
Of enterprises will use orchestration technology by 2025.

Many organizations implement various technologies (ERP, CRM, custom solutions) to support growth. However, over time, it can lead to siloed systems. 81% percent of respondents in a 2024 report stated that data silos are hindering their transformation efforts. The very tools meant to streamline operations become obstacles to innovation and efficiency.

Process orchestration or business process orchestration tackles complex processes, enabling long-term success. It synchronizes disparate enterprise applications and ensures a seamless data flow.

What is process orchestration?

Process orchestration is a management approach that brings together disparate parts of your business - people, systems, devices, data, tasks - to automate workflows and processes end-to-end.

Orchestration is the art of structuring a series of tasks, whether executed by an information system or a human, to ensure the seamless execution of an automation process.

It arranges tasks in a logical sequence and interprets their outcomes to guide subsequent actions. At its core, orchestration involves a dynamic decision-making process, where each task influences the direction of the workflow.

Practically, an orchestration typically comprises a minimum of two tasks, but its scalability knows no bounds.

Picture a complex business process. It involves multiple departments, the respective line of business department such as claims, finance department, IT department, and others. It includes actions, tasks, and data exchange between various systems and humans.

Process orchestration creates a centralized view, fostering collaboration, efficiency, and improved outcomes. It uses automation tools to manage and streamline end-to-end business processes (see Image 1).

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Process orchestration tools allow enterprise organizations to design, automate, and manage complex workflows. These platforms offer functionalities like:

Process modeling

Visually map out your end-to-end processes.

Automation building

Create automated tasks and decision points.

Integration capabilities

Connect disparate systems and applications.

Performance monitoring

Track process execution and identify bottlenecks.

When do you need process orchestration and what are its benefits?

The necessity for process orchestration technology hinges largely upon the extent of process complexity and endpoint diversity within an organization. As operations grow in intricacy and involve many endpoints such as devices, applications, and systems, the need for an orchestration solution becomes more pronounced.

In environments with numerous interconnected processes, manual management becomes unwieldy and prone to errors, potentially leading to inefficiencies and bottlenecks.  

Process orchestration technology streamlines workflows by automating repetitive tasks, coordinating activities across diverse endpoints, and ensuring seamless integration between various systems. It not only enhances operational efficiency but also facilitates adaptability to changing business needs. 

Therefore, the decision to implement process orchestration technology should be guided by the recognition of the complexity and diversity inherent in an organization's processes and endpoints. 

Let's illustrate the power of process orchestration by contrasting two scenarios: one with process orchestration and one without: 

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Process orchestration vs. process automation

Process orchestration and process automation are often used interchangeably, but they complement each other for successful end-to-end automation. Process automation is a broad concept which encompasses multiple technologies depending on the scope of the business process.

Business Process Automation (BPA) refers to the use of technology and software to automate and streamline tasks and activities within an organization's business processes.

Business process orchestration involves coordinating the many endpoints. Process orchestration software goes beyond automation by dynamically responding to events during execution.

When you are targeting to orchestrate a complex web of stakeholders including bots, humans, and systems, you need to deploy a BPA platform.

This will help you to manage environments with interconnected processes where manual lift and shift becomes inefficient and is prone to errors.

To achieve a business outcome, a business process might need to accomplish series of master tasks. In turn, these master tasks will have a series of sub-processes encapsulated within them.

For the orchestration platform to achieve the business process outcomes, it will need to first execute the master task and then wait for the sub-process to be executed and then proceed ahead until the business outcome is achieved.

It goes to say that successful business process orchestration relies on good automation.

Bringing orchestration and automation together: Real-world examples

Orchestrating artificial intelligence

Cambridge Technology has successfully orchestrated AI with Flowable, speeding up the creation of reports for a leading US bank from 6 months to 2 days.

Orchestrating cancer surveillance

Digital Workforce has fully automated breast cancer surveillance for the entire five-year treatment period. With process orchestration, Digital Workforce enhanced data integration, communication, and monitoring, fostering increased patient safety and enabling personalized care through tailored clinical protocols.

Orchestrating banking operations

A global Tier-1 bank uses business process automation across multiple departments to execute a diverse range of use cases where data streams, complex service interactions, and human decision-makers are working together in large-scale orchestrations. This setup is crucial in navigating the fiercely competitive and tightly regulated landscape of the financial market, ensuring agility, compliance, and optimal performance. 

Business process orchestration with Flowable

Flowable offers a comprehensive and customizable platform to automate long-running processes and orchestrate multiple systems, humans, and other automation technologies. Flowable operates performant, consistent, and secure, ensuring seamless orchestration regardless of the triggering mechanism. 

Straight-through orchestration

A straight-through orchestration seamlessly progresses from start to finish, often triggered by an incoming event or as part of a broader orchestration. Flowable efficiently manages the processing and transfer of data between services, ensuring smooth interaction with internal or external systems at each step.  

These services may encompass various tasks, such as data transformation, retrieval from legacy systems, document enrichment through IDP processing, and invocation of AI services for text suggestions or predictions.  

Human in the loop

In practical business operations, human input or decision-making is often required within orchestrations, which involve the gathering of data and automated analyses. These processes can run for extended periods, sometimes spanning multiple years.  

Flowable securely stores orchestration state and associated data efficiently. This ensures readiness for continuation whenever triggered by human actors via channels such as forms, email, chat, and others. 

Flexibility and adaptability

Real business scenarios are dynamic. Steps often occur out of order, requiring actions and decisions even with incomplete data or due to unexpected events like customer emails.  

Orchestrations are intertwined with data, people, and resources across various business processes, generating value. It's crucial to link these elements seamlessly. 

Flowable excels in handling dynamic situations, offering flexibility without rigidity. Leveraging standard-based case management tooling, it continuously builds and enriches context for solving business use cases. Flowable simplifies managing out-of-order events, facilitating timely decisions.  

By orchestrating human actors, services, events, and other processes, it ensures smooth operations. Embracing this adaptability enables organizations to navigate complexities with agility, aligning orchestration efforts with overarching business objectives.  

Why orchestrate processes with Flowable?

Efficient orchestration

Integrate a variety of technologies, including RPA, AI, chat applications, and enterprise systems such as Salesforce, streamlining operations and enhancing productivity.

Orchestration at scale

Run millions of transactions effortlessly and without latency.

Seamless integration

Flowable seamlessly integrates with various systems and data sources through Open API, OData, and a range of out-of-the-box connectors.

Data-driven optimization

Leverage Flowable to enhance organizational processes through data-driven insights. Conduct thorough analytics to uncover valuable insights from your data, enabling continuous improvement of workflows within your organization.

Scalability

Run millions of transactions seamlessly.

Reliable service level assurance

Benefit from full SLA support within Flowable, ensuring that your Service Level Agreements are consistently met throughout your processes.

Further orchestration reads

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Elevating Business with Business Process Orchestration

Process orchestration enables strategic and seamless integration across various systems, improving decision-making and operational efficiency.

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Scaling RPA with Process Orchestration and Business Process Automation

Leverage business process automation and orchestration platforms to scale up RPA initiatives in the enterprise.

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Orchestrating Cancer Surveillance

Orchestration is used to seamlessly integrate the various technologies needed in cancer surveillance, including robotic process automation (RPA) and EMR systems.