Choose a plan that is right for you
With Flowable, you can start small and think big. Benefit from our flexible user based pricing model.
Flowable WorkLow-Code Intelligent Automation |
|---|
| Support Level |
| Users |
| Packages available Starting at 100 regular + 5'000 occasional |
| Automation Models |
| Unlimited |
| Case & Process Instances |
| Packages available |
| High Availability & Scalability |
| Supported |
| Enterprise security |
| Included |
| Low-Code |
| Included |
| Reporting & Analytics |
| Included |
| Configurable Business UI |
| Included |
| Visual Design & Debug |
| Included |
| Rich Forms |
| Advanced |
| Content Management |
| Advanced |
| Configurable Task Management |
| Advanced |
Flowable Engage Real time chat connectors |
| Optional, price per connector WeChat, WhatsApp, LINE available |
Flowable OrchestrateService Orchestration |
|---|
| Support Level |
| Users |
| N/A |
| Automation Models |
| Unlimited |
| Case & Process Instances |
| Packages available |
| High Availability & Scalability |
| Supported |
| Enterprise security |
No |
| Low-Code |
No |
| Reporting & Analytics |
No |
| Configurable Business UI |
No |
| Visual Design & Debug |
No |
| Rich Forms |
No |
| Content Management |
No |
| Configurable Task Management |
No |
Flowable Engage Real time chat connectors |
No |
Open Source |
|---|
| Support Level |
| Users |
| N/A |
| Automation Models |
| N/A |
| Case & Process Instances |
| N/A |
| High Availability & Scalability |
| Unsupported |
| Enterprise security |
No |
| Low-Code |
No |
| Reporting & Analytics |
No |
| Configurable Business UI |
No |
| Visual Design & Debug |
No |
| Rich Forms |
No |
| Content Management |
No |
| Configurable Task Management |
No |
Flowable Engage Real time chat connectors |
No |
Flowable WorkLow-Code Intelligent Automation | |
|---|---|
| Support Level | |
| Users | Packages available Starting at 100 regular + 5'000 occasional |
| Automation Models | Unlimited |
| Case & Process Instances | Packages available |
| High Availability & Scalability | Supported |
| Enterprise security | Included |
| Low-Code | Included |
| Reporting & Analytics | Included |
| Configurable Business UI | Included |
| Visual Design & Debug | Included |
| Rich Forms | Advanced |
| Content Management | Advanced |
| Configurable Task Management | Advanced |
Flowable Engage Real time chat connectors | Optional, price per connector WeChat, WhatsApp, LINE available |
Open Source | Flowable OrchestrateService Orchestration | |
|---|---|---|
| Support Level | FreeOnly community | SupportedSilver, Gold, Platinum |
| Users | N/A | N/A |
| Automation Models | N/A | Unlimited |
| Case & Process Instances | N/A | Packages available |
| High Availability & Scalability | Unsupported | Supported |
| Enterprise security | No | No |
| Low-Code | No | No |
| Reporting & Analytics | No | No |
| Configurable Business UI | No | No |
| Visual Design & Debug | No | No |
| Rich Forms | No | No |
| Content Management | No | No |
| Configurable Task Management | No | No |
Flowable Engage Real time chat connectors | No | No |
Open Source | Flowable OrchestrateService Orchestration | Flowable WorkLow-Code Intelligent Automation | |
|---|---|---|---|
| Support Level | |||
| Users | N/A | N/A | Packages available Starting at 100 regular + 5'000 occasional |
| Automation Models | N/A | Unlimited | Unlimited |
| Case & Process Instances | N/A | Packages available | Packages available |
| High Availability & Scalability | Unsupported | Supported | Supported |
| Enterprise security | No | No | Included |
| Low-Code | No | No | Included |
| Reporting & Analytics | No | No | Included |
| Configurable Business UI | No | No | Included |
| Visual Design & Debug | No | No | Included |
| Rich Forms | No | No | Advanced |
| Content Management | No | No | Advanced |
| Configurable Task Management | No | No | Advanced |
Flowable Engage Real time chat connectors | No | No | Optional, price per connector WeChat, WhatsApp, LINE available |
Flowable Support
Support from the experts
We can help you get the most out of your Flowable solution by assisting you at every step towards success. Customer satisfaction is essential for us, as our subscription model means we need to earn your business every year. We provide a range of products to suit your needs, coupled with support services to meet the demands of your business.
With you at every step
Right from the early stages of development all the way through to production, we’re here to make sure you succeed. We understand that projects can start small and then grow significantly when they go live. Have confidence in being able to access all the products, knowledge, and experience we can offer from the very beginning of your relationship with Flowable.
Flowable Support SLA
| Service Level Agreement | |
|---|---|
| Silver | Gold |
| Support Channel | |
| support.flowable.com (Web-based Ticketing System) | support.flowable.com (Web-based Ticketing System) |
| Support Hours | |
| Business Hours | 24 x 7 x 365 |
| Support Contacts | |
| 2 | 3 |
| SLA-relevant Requests | |
| Incidents | Incidents |
| Response Time SLA | |
| Severity One Incident | |
| 6 h | 4 h |
| Severity Two Incident | |
| 1 Business Day | 8 h |
| Severity Three Incident | |
| 2 Business Days | 1 Business Day |
| Severity Four Incident | |
| 3 Business Days | 2 Business Days |
| Service Level Agreement |
|---|
| Platinum |
| Support Channel |
| support.flowable.com (Web-based Ticketing System) |
| Support Hours |
| 24 x 7 x 365 |
| Support Contacts |
| 10 |
| SLA-relevant Requests |
| Incidents |
| Response Time SLA |
| Severity One Incident |
| 1 h |
| Severity Two Incident |
| 4 h |
| Severity Three Incident |
| 8 h |
| Severity Four Incident |
| 1 Business Day |
| Service Level Agreement | Silver | Gold | Platinum |
|---|---|---|---|
| Support Channel | support.flowable.com (Web-based Ticketing System) | support.flowable.com (Web-based Ticketing System) | support.flowable.com (Web-based Ticketing System) |
| Support Hours | Business Hours | 24 x 7 x 365 | 24 x 7 x 365 |
| Support Contacts | 2 | 3 | 10 |
| SLA-relevant Requests | Incidents | Incidents | Incidents |
| Response Time SLA | Response Time SLA | Response Time SLA | |
| Severity One Incident | 6 h | 4 h | 1 h |
| Severity Two Incident | 1 Business Day | 8 h | 4 h |
| Severity Three Incident | 2 Business Days | 1 Business Day | 8 h |
| Severity Four Incident | 3 Business Days | 2 Business Days | 1 Business Day |
