Support Engineer Level 2 Barcelona, Spain

Flowable is a leading provider of intelligent process and case automation solutions, trusted by global enterprises to power mission-critical business operations.

With our next-generation Agentic Case Platform, we orchestrate people, systems, and AI to deliver real business outcomes – faster, smarter, and with greater agility.

This is an ideal position for a skilled Support Engineer Level 2 with a strong analytical mindset and a passion for working on an innovative, in-house product. Join a fast-paced, international company, where you’ll support a modern tech stack and work alongside engineering teams to deliver exceptional customer support.

What you'll be doing:

As a Support Engineer L2, you'll independently own complex technical issues end-to-end, acting as a key contributor in second-level support and a bridge between customers and engineering.

• Advanced troubleshooting & root cause analysis: Take charge of complex escalations from L1. Analyze logs, system behaviour, and performance to identify root causes, and propose validated fixes or workarounds.

• Address performance and security challenges: Resolve performance bottlenecks, manage security authorizations, and handle general product inquiries with a focus on optimization and reliability.

• Collaborate with engineering: Work closely with engineers to validate solutions, test fixes, and ensure technical alignment in resolving complex problems. Contribute insights from support cases to help prioritize engineering work.

• Drive support excellence: Fully own your support cases, proactively improving processes, documentation, and tooling based on recurring issues and customer feedback.

• Contribute to the codebase: Move beyond diagnosis by proposing or implementing code-level fixes, patches, and improvements in collaboration with engineering.

• Engage with customers: Communicate clearly and proactively with customers, gather technical requirements, provide timely updates, and translate complex findings into user-friendly explanations.

What you bring:

We’re looking for someone who can handle technical issues independently and collaborate well with both customers and the engineering team. To thrive in this role, you’ll need:

• Hands-on experience with Java, Spring, and Spring Boot; familiarity with React, JavaScript, TypeScript, Docker, and Kubernetes is a plus.

• Solid debugging skills: Experience navigating and understanding codebases, analyzing logs, and working through complex application behaviour.

• Linux proficiency, with knowledge of other operating systems (especially Windows).

• Strong analytical and problem-solving mindset to diagnose issues, develop effective solutions, and spot systemic patterns.

• Effective communicator: Able to explain technical concepts clearly to both technical and non-technical stakeholders.

• Flexibility, customer focus, and a genuine passion for working with a modern and innovative tech stack.

• Fluency in English.

Why join Flowable:

You will enjoy flexible working hours, training, and home-office possibilities. However, we think these are the most interesting advantages of working at Flowable:

• Development of a worldwide-known open-source platform: By being involved in a code culture team, your ideas and expertise will have a direct impact on the development of an innovative, high-impact, product used by well-known international organizations.

• Our company culture: You will enjoy great team activities such as workshops, social events, team gathering... We are an open company with flat hierarchies because we count on people, not titles.

• Career growth: Flowable is a young company where you will be given the room to develop yourself and learn new things intensively while the company grows.

Take the opportunity! Please note that the advertised position is associated with a special position of trust and involves performing specific work in the development of an area governed by cybersecurity regulations. We may request a criminal background check and/or a debt registry report in individual cases during the selection process.