MARCH 12, 2024

Zurich, Switzerland – March 12, 2024 - To further accelerate the digitalization of its business processes, health insurer CONCORDIA has signed a strategic agreement with Flowable.

Flowable's flexible platform will enable CONCORDIA to quickly adapt to dynamic market changes. The health insurer can further optimize its business processes with Flowable's advanced workflow automation solutions and thus respond agilely to the changing needs of its customers.

Reto Baumann, CIO at CONCORDIA, highlights: “With Flowable's technology, we aim to create a company-wide, strategic platform that efficiently supports us in further optimizing our high-quality business processes. At the same time, we want to shorten our process throughput times and tap into additional potential through new technical possibilities. We are confident that this will enable us to respond even more specifically to the individual needs and requirements of our customers and offer them further customized solutions. Flowable is an important part in the digital transformation of our company..”

Reto Baumann, CIO Concordia

With Flowable's technology, we aim to create a company-wide, strategic platform that efficiently supports us in further optimizing our high-quality business processes.

Reto Baumann, CIO, CONCORDIA

With the integration of Flowable, CONCORDIA aims to further refine its already excellent services with first-class technology. Mischa Andreas Finschi, Digital Project Leader at CONCORDIA, highlights Flowable’s flexibility and scalability as crucial aspects for choosing Flowable: “For CONCORDIA, as a modern company with a complex IT landscape, the uncompromising fulfillment of our catalog of requirements was the main reason for choosing Flowable's workflow platform. In addition to the technical, professional, and economic requirements, professional and agile cooperation with a partner at eye level is also important to us as a company in the highly regulated healthcare market. During the evaluation process, we quickly realized that this was the case with Flowable. For example, as part of our introductory project, we were able to realize a proof of concept in a short time to ensure the integrability, maintainability, and scalability of the solution.”

Daniela Marchese, VP Strategic Accounts at Flowable, welcomes this new partnership: "We are proud to count such a traditional company as CONCORDIA among our customers. The Flowable team is looking forward to working with the CONCORDIA team to implement the exciting projects."

About Flowable:

Flowable is the platform for low-code, no-code, and pro-code development of processes. From simple to complex and unpredictable scenarios - Orchestrate end-to-end processes and connect systems, data, and people. Flowable combines open source with low-code for rapid development of customized and scalable applications. Our open architecture also allows for easy integration into your familiar working environment, without compromising security and compliance.


In the over 100 years since its foundation, CONCORDIA has developed into a modern and highly professional company in the healthcare market and also offers comprehensive preventive care solutions. It is one of the largest Swiss health insurers and is the market leader in the Principality of Liechtenstein. CONCORDIA is organized under the umbrella of a non-profit association. For CONCORDIA, the focus is on first-class personal service, be it on site in the around 190 agencies and branches, or in contact via digital media. In addition, CONCORDIA is an important and popular employer for around 1,400 employees, 700 of whom work at the headquarters in Lucerne.

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