Head of Professional Services, North America Atlanta, United States

Flowable is a leading provider of intelligent process and case automation solutions, trusted by global enterprises to power mission-critical business operations.

With our next-generation Agentic Case Platform, we orchestrate people, systems, and AI to deliver real business outcomes – faster, smarter, and with greater agility.

North America is a strategic growth market for Flowable. This role is central to scaling that opportunity, building a commercially strong, delivery-credible Professional Services organization that our customers trust to help them get real value from Flowable.

As Head of Professional Services for North America, you are first and foremost a commercial leader who remains hands-on. You own a portfolio of strategic US accounts yourself, driving expansion, new services business, and trusted executive relationships, while also leading the US Engagement Management and Delivery teams.

What You Will Do

Drive commercial growth (primary focus)

• Personally own a portfolio of strategic North American accounts, carrying incoming orders and revenue targets for those accounts.

• Develop and close expansion opportunities: new use cases, additional modules, and adjacent business units within existing customers.

• Build and maintain a qualified forward pipeline of services opportunities; manage forecasting with discipline and honesty.

• Run the full commercial lifecycle of services engagements, scoping, pricing, contracting, in close collaboration with delivery to ensure what gets signed can be executed.

• Proactively create demand rather than wait for it; map and cultivate stakeholders beyond the primary sponsor, including IT, operations, finance, and business unit leaders.

• Position yourself as a trusted advisor to senior customer stakeholders, bringing insight and ideas, not just responses to requests.

Win new logos with Sales

• Partner with Account Executives during the closing stages of new logo opportunities to scope, price, and position the initial services engagement.

• Assume ownership of the services commercial relationship post-signature and build from there, with the full customer lifecycle in mind.

Lead the Engagement Management team

• Line-manage, coach, and develop the US Engagement Manager(s); model the commercial behaviors you expect from them.

• Define territory, account coverage, and pipeline expectations; run a simple, consistent commercial cadence (pipeline review, forecast, account planning).

• Hire and onboard additional Engagement Managers as the business grows.

Lead the Delivery team (line management and leadership)

• Provide line management for the Delivery Team Lead and, through them, the delivery consultants, focused on people leadership, accountability, performance, and career development.

• Partner with the Delivery Team Lead to ensure commercial commitments translate into deliverable, high-quality engagements; rely on their expertise for the technical and methodological aspects of delivery.

• Remove blockers, represent the delivery team internally, and advocate for the resources and investments they need to succeed.

• Grow the delivery organization alongside the business, planning headcount, hiring, and structure as the US practice scales.

Build the US Professional Services organization

• Set regional strategy and annual planning for Professional Services in North America in collaboration with the SVP Professional Services.

• Represent PS in the US leadership conversation, working closely with Sales, Customer Success, and regional leadership.

• Establish the operating rhythm, standards, and commercial discipline that a scaling practice needs, hiring ahead of demand without getting ahead of ourselves.

What You Bring

Must-haves

• 10+ years of experience, with a clear track record in a commercially oriented role within professional services, consulting, or enterprise SaaS.

• Demonstrable success growing services revenue within enterprise accounts through upsell, cross-sell, and trusted relationships, not just managing what's already there.

• Comfort carrying your own number while also leading others; you are energized by selling, not just by managing sellers.

• Experience navigating complex customer organizations with multiple stakeholders and buying centers, up to and including C-level.

• Strong enough understanding of enterprise software delivery to have credible conversations about scope, effort, risk, and value, you do not need to be a technical architect, but you need to earn the room.

• People leadership experience, you have managed others, built teams, and can provide effective line management to professionals whose craft is adjacent to your own.

• Confident, proactive, and self-directed; you build your own pipeline and set the tone for your team to do the same.

• Experience working in a matrixed environment across Sales, Delivery, and executive stakeholders.

• Based in or willing to be based in Atlanta, with willingness to travel across North America as required.

Nice-to-haves

• Exposure to intelligent automation, BPM, case management, low-code, or workflow orchestration technologies.

• Experience in regulated industries such as financial services, insurance, or telecommunications.

• Experience building or scaling a regional Professional Services practice from an early stage.

Why Flowable

• The opportunity to build and scale Flowable's Professional Services business in a strategic growth market, with real ownership and visibility at the executive level.

• A role that combines hands-on commercial impact with meaningful leadership scope, without forcing you to choose between the two.

• A competitive compensation package, including base and commercial incentive tied to regional and personal performance.

• A collaborative, high-performance culture that values judgment, craft, and customer outcomes.

• An agile environment where decisions are made quickly, ideas are tested in practice, and you have the space to shape how things get done.

What This Role Is Not

• A pure people-management role. You are expected to personally own accounts and carry a commercial number, your credibility as a leader comes in large part from doing the work.

• A deep delivery or engineering leadership role. You are accountable for the Delivery team's success, but not for being the most technical person in the room, lean on your Delivery Team Lead.

• A license or ACV hunter. New logo and software expansion targets are owned by the Sales organization; you partner closely with them but do not own those numbers.

• A reactive account manager. Maintaining the status quo is not the expectation, growth is.