Three-year, risk-adjusted
Present value over three years (CHF 3.5M)
At a 10% discount rate (CHF 2.2M)
CHF figures in brackets are approximate, converted at today's CHF/USD exchange rate (1 CHF ≈ $1.22).
Forrester quantified five distinct areas where the Flowable Agentic Case Platform paid for itself, from faster onboarding to lighter compliance overhead.
Onboarding requests that took up to 3 hours of manual handling now need 15 to 30 minutes, reserved for exceptions.
$1.7M (PV) (CHF 1.4M)
Faster, more consistent onboarding kept more prospective customers from abandoning the process.
$903K (PV) (CHF 739K)
A standardized, low-code environment cut developer ramp-up from roughly 260 hours to 68.
$688K (PV) (CHF 563K)
As processes migrated to Flowable, technical staff shifted from legacy maintenance to new initiatives.
$522K (PV) (CHF 427K)
Centralized customer information and automated routing cut duplicate work in KYC reviews.
$420K (PV) (CHF 344K)
A complete record of workflow actions, centralized documentation, and a platform built to adapt to new regulatory requirements.
Unquantified
The value is spread across the full customer and compliance lifecycle.
Three-year, risk-adjusted present value by benefit area. Source: Forrester Consulting, “The Total Economic Impact™ Of The Flowable Case Platform,” August 2026.
“With Flowable, we have the process from A to Z, and we are able to address all the points. That was not the case until now.”
IT, finance, and risk project manager, financial services
“The organization wanted to have a process engine to be able to organize processes, be reactive when we need to change elements, and have a better understanding of all the dependencies we have in our systems.”
IT, finance, and risk project manager, financial services
The organization Forrester studied built its foundation on the Flowable Case Platform, with a planned upgrade to Flowable's Agentic Case Platform: AI agents handling routine steps inside the same governed case model, with humans owning the decisions that carry risk.
The study below is where the numbers on this page come from, and where the business case for agentic workflow automation starts.
28 pages covering the customer journey, full benefit and cost modeling, risk adjustments, and Forrester's TEI methodology.
Line-by-line financial modeling for all five benefit areas
The full cost breakdown behind the 169% ROI figure
Forrester's TEI framework and risk-adjustment methodology