Use case: Banking and Financial Services (FSI) loan origination and credit approval processes
Loan origination involves assessing various customer data points, including credit history, current financial status, and risk assessment.
Workflows need to reflect different phases of the loan process, such as initial application review, detailed risk assessment, and final approval. Tasks like credit checks or document verification can be manual or automated, with discretionary tasks added as needed based on specific customer profiles.
CMMN facilitates the management of these multifaceted criteria by allowing case workers to adjust processes as new financial information or regulations come to light.