Use data and technology to modernize the mortgage process
In this on-demand panel discussion organized by Fintech Futures, Flowable and MongoDB discuss how leveraging data and technology can help you modernize the mortgage process and improve the overall customer experience.
What makes a customer relationship truly successful?
Historically, mortgages were one of the most paper-driven processes in banking, affecting the overall customer experience. Today's shift of ‘right here, right now’ customers demands for a whole digital approach. This is the perspective that brings together Flowable's CPO Paul Holmes-Higgin, with our partner MongoDB in this webinar organized by Fintech Futures.
Using data and technology to modernize the mortgage process
Today, with competition high for customers' signatures, the best rates alone are not the only thing being considered. Customers expect the ‘right here, right now’ experience and if they are unable to get this from one company, they will look for another.
True differentiation is achieved through personalized engagements. These are created by utilizing the knowledge you have about the potential/current customer and putting this to use to tailor engagements to each individual. Loan Origination Systems are becoming a key component of the acquisition process. That change requires a different thinking for the line of business and the IT teams around them.
In this on-demand panel discussion we discuss:
Things that make a customer relationship truly successful
Value of real-time information at every touchpoint in the customer journey
How to modernize the mortgage process and improve experiences
Areas to accelerate your journey to a modern, flexible mortgage infrastructure
Paul Holmes-Higgin, Chief Product Officer, Flowable
Boris Bialek, Global Head of Industry Solutions, MongoDB
Alex Hamilton, Deputy Editor FinTech Futures
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