Customer Success Manager United States, Remote
Customer Success Manager
United States, Remote
A superb, wide-ranging Customer Success Manager role with Flowable, a leading provider of open-source Intelligent Business Automation solutions.
Flowable is the leading provider of open-source Intelligent Business Automation solutions that combine the power of Case, Process, and Decision support into a single platform. Used by many of the world’s prestigious organizations like SAP, Dow Jones, and many other Fortune-500 companies to quickly build and deploy business applications that increase business efficiency, deliver outstanding customer experience and drive operational excellence. Founded in 2010, Flowable has Offices in Switzerland, the US, Germany, Spain and Singapore.
As our first US based Customer Success Manager, reporting to our Global Head of Customer Success, you will be a partner to our customers, enabling them to achieve their objectives and maximize value from their investment.
What you’ll be doing:
Customer enablement – Assisting with the onboarding of new customers, identifying risks in achieving their stated business goals, ensuring they are utilizing all their licenses, as well as providing general customer guidance to increase the product adoption rate.
Satisfaction – Understanding customer outcomes by communicating with customers, analyzing satisfaction rates and gathering other feedback to drive retention and growth.
Collaboration – Acting as the primary contact between the company and our customers, working closely with internal teams including sales, support, product management and the global management team.
What you bring:
Are you customer service orientated with excellent organization, presentation and communication skills? If this sounds like you, then take a look at our technical requirements:
University degree in Business Computer Science or similar.
At-least
5 years’
experience as a Customer Success Manager, Business Consultant or similar role.
Experience with
software development projects
is essential, exposure and knowledge in the BPM area is a plus.
Business Case development skills
and ability in calculating the ROI and tracking the project status and financials.
Understanding of Project Management methodologies (estimations, risk management, controlling) would be beneficial.
What you can expect:
You will enjoy flexible working-hours, remote working, medical, dental and 401k. However, we think these are the most interesting advantages of working at Flowable:
Direct impact – As our first Customer Success Manager in the US, you will have the opportunity to help shape our CSM offering and organization globally.
Management interaction – Acting as a proxy for our Global Head of Customer Success, you will have daily interaction with various members of the management team.
Variety – Supporting over 30 enterprise customers across North America, you can expect a dynamic and fast paced working environment where no two days will be the same.
