Flowable is a leading provider of open-source Intelligent Business Automation solutions that combine the power of case and process support into a single platform.
As our Customer Success Manager, reporting to our VP of Customer Success, you will be a partner to our customers, enabling them to achieve their objectives and maximize value from their investment.
What you’ll be doing:
Customer enablement – Assisting with the onboarding of new customers, identifying risks in achieving their stated business goals, ensuring they are utilizing all their licenses, as well as providing general customer guidance to increase the product adoption rate.
Satisfaction and Expansion – Understanding customer outcomes by communicating with customers, analyzing satisfaction rates and gathering other feedback to drive retention and growth.
Collaboration – Acting as the primary contact between the company and our customers, working closely with internal teams including sales, support, product management and the global management team.
What you bring:
Are you customer service orientated with excellent organization, presentation and communication skills? If this sounds like you, then take a look at our technical requirements:
At-least 3 years’ experience as a Customer Success Manager, Business Consultant, Project Manager or similar role.
You have a passion for sales and can identify growth opportunities within our existing customers.
Experience with software development projects is essential, exposure and knowledge in the BPM area is a plus.
Business Case development skills and ability in calculating the ROI and tracking the project status and financials.
Ability to influence and drive issue resolution with customers and cross-functional teams within Flowable.
Excellent communication and presentation skills
Fluency in English
What you can expect:
You will enjoy flexible working-hours, training, and home-office possibilities. However, we think these are the most interesting advantages of working at Flowable:
Direct impact – As a global Customer Success Manager, you will have the opportunity to help shape our CSM offering and organization globally.
Management interaction – Acting as a proxy for our VP of Customer Success, you will have daily interaction with various members of the management team.
Variety – Supporting an assigned set out of our over 100 enterprise customers across the world, you can expect a dynamic and fast paced working environment where no two days will be the same.