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Decoding Gartner’s Hyperautomation trends for 2024 – a comprehensive overview of the evolving landscape 

JANUARY 9, 2024

Hyperautomation represents a strategic and disciplined approach that involves orchestrating various technologies to comprehensively identify, analyze, and automate business processes. In a recent keynote during FlowFest'23, Paul Vincent, Senior Director Analyst at Gartner, presented the Hyperautomation trends for 2024, shedding light on the dynamic nature of the technology landscape where certain technologies, notably specific Robotic Process Automation (RPA) vendors, are undergoing commoditization.

These are the Hyperautomation trends for 2024: 

1. Fusion Teams: bridging the IT-Business divide

In recent years, organizations have seen a significant rise in the presence of Business Technologists. By leveraging technologies such as Low-code and Case Management, Business Technologists actively contribute to application development, addressing their distinct challenges.

This paradigm shift fosters a new dynamic within organizations, giving rise to Fusion Teams, where IT and Business collaborate seamlessly. Fusion Teams bring a distinct advantage by promoting cross-functional collaboration, ensuring a nuanced understanding of both technological and business intricacies. This approach breaks down silos and facilitates a holistic approach to problem-solving.

As collaboration progresses, the significance of Open Source, Open Standards, and Software as a Service (SaaS) becomes increasingly pronounced in optimizing innovation, interoperability, flexibility, cost-efficiency, and community support within Fusion Teams.

Collaboration between IT and Large Numbers of Business Technologists. Slide 6 from Gartner FlowFest23 presentation.

Source: "Gartner’s top trends on Hyperautomation and what you need to know about the future of automation". Presented by Paul Vincent, Senior Director Analyst at Gartner, during FlowFest’23 on November 9th, 2023.

2. Open Standards: streamlining skill requirements

Open standards play a crucial role in streamlining skill and training requirements for organizations in the Hyperautomation landscape. By embracing standardized development practices, like BPMN, DMN, and CMMN, businesses ensure not only the reduction of skill barriers but also the facilitation of interoperability and smooth integration across diverse technologies.

Modern automation platforms such as Flowable, combine Open Standards with low-code and model-driven capabilities, fostering collaboration between IT and business experts and strategically future-proofing applications.

3. Composability & integration: expanding beyond RPA

Organizations are shifting their focus from extensive investments in RPA script development and maintenance, recognizing the significance of broader process automation. Modern process tools empower business technologists to play a substantial role in automation tasks by constructing and repurposing API-based components. This strategic approach not only minimizes reliance on traditional RPA methods but also cultivates agility in the face of a diverse technological landscape.

4. Agility and agile delivery: breaking down silos

Agility allows organizations to rapidly build, test, and deploy processes. According to Gartner, organizations are increasingly focusing on Business Process Automation tools that seamlessly integrate with services like ERP and CRM, going beyond a mono-cultural perspective. The interconnected nature of Hyperautomation tools emphasizes the versatility of these technologies. 

5. Orchestration: streamlining business processes

When it comes to Hyperautomation, orchestration emerges as a vital trend, seamlessly coordinating diverse tasks and processes to deliver optimal value to customers. Operating at the business process layer, it serves as the robust backbone, ensuring the orchestration of workflows in alignment with overarching business objectives. 

Strategic orchestration does not only enhance operational efficiency but also enables organizations to respond agilely to dynamic market demands. This extends beyond mere coordination, encompassing intelligent decision-making, adaptive workflows, and real-time adjustments to ensure a fluid and responsive business ecosystem.

6. Agility in technologies: dynamic technological landscape

Business Process Automation, Decision Automation and Case Management are becoming increasingly important in organizations. Business Process Automation integrate with many more specialized technologies such as Process Mining, Low-code, and more creating a dynamic and agile technology environment. As Gartner highlights, quality data becomes a key element for organizations to successfully build an agile technology environment.

7. Artificial Intelligence: augmenting capabilities

The integration of AI into Hyperautomation is rising, with large language models supporting Business Process Automation development. Gartner predicts that by 2025, 70% of new internally developed applications will incorporate AI or machine language-based models within the next two years. Gartner expects that AI will augment employees' capabilities beyond average, and by doing so it will bridge the skill gap for knowledge workers in the next five years.

In conclusion, the Hyperautomation trends for 2024 showcase a shift towards collaboration, standardization, agility, and the integration of cutting-edge technologies. Organizations that embrace these trends can enhance efficiency and stay ahead in an ever-evolving technological landscape.

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