AI-assisted Content Analysis and Generation with Flowable

Long-running processes often involve a wide range of tasks, communication, and content management. Storing, analyzing, and generating content can be time-consuming, yet it is crucial for ensuring a smooth end-to-end process and enhancing customer experience. Flowable’s feature-rich content management system allows for the efficient storage and management of various types of content. Now, with the introduction of AI-assisted content analysis and generation, Flowable extends its capabilities to improve efficiency and decision-making. This new feature set enables users to:

• Analyze content, such as articles and emails.

• Determine the sentiment and tone of content.

• Generate new content, such as emails, abstracts, and summaries from existing material.

• Translate content into multiple languages.

• Use predefined content prompts.

• Create custom prompts.

Let’s have a look in detail:

Pre-defined AI prompts for content

Flowable provides a range of predefined prompts that can streamline various tasks. For example, you can generate an overview or abstract of a document or assess the overall sentiment of an inbound email. AI can also assist in crafting responses to customers, checking grammar, translating content, or even answering questions in a different language than the source content. As an example, you can ask for insights into the document:

Custom questions and prompts

Users can ask specific questions related to any document or unstructured content stored within a case or process. This feature can save significant time by providing quick overviews or detailed analyses, offering specific insights without the need to manually read through all the content. If certain prompts are frequently used, they can be turned into specific AI services. These services can be automatically invoked at specific points in a process, ensuring timely responses and efficient content management.

Sentiment analysis

Understanding the sentiment of content, such as an inbound email in a customer help desk or a survey response, is critical. AI-assisted sentiment analysis can help route, classify, or prioritize work based on the emotional tone of the content. This can improve response times and enhance overall customer service.

Conclusion

Flowable’s AI-assisted content features save time by automating the creation of overviews, summaries, and responses. Sentiment analysis and translation capabilities help prioritize and route tasks effectively, ensuring that work is directed to the appropriate team or individual. By leveraging these advanced AI functionalities, organizations can enhance their content management processes and deliver superior customer experiences.